Shipping Policy

This Shipping Policy explains order processing and delivery for purchases from Shivling Stand.

1. Processing

Orders are normally processed after payment confirmation and stock verification. Processing may take longer during festivals, launches, sales, public holidays, or when a product requires additional packing.

2. Delivery Estimates

Estimated delivery dates shown at checkout or in order communications are estimates, not guarantees. Courier delays, weather, regional restrictions, incorrect address details, or events beyond our control can affect delivery.

3. Shipping Charges

Applicable shipping charges are shown at checkout before order confirmation. Free-shipping offers, if any, apply only under the conditions displayed on the website.

4. Address and Contact Details

Please provide a complete shipping address, correct PIN code, and reachable phone number. Re-dispatch caused by an incorrect/incomplete address or repeated failed delivery may involve additional charges.

5. Packaging

Brass stands, Kalash components, plates, idols, and related accessories are packed with protective materials appropriate to the product. Please open the parcel carefully and avoid using sharp tools near the product surface.

6. Tracking

Where tracking is available, details are shared after dispatch. Tracking scans can sometimes update with a delay.

7. Transit Damage

If a parcel or product arrives damaged, report it within 48 hours with photos/video and your order number so we can raise the issue with the courier and review a replacement/refund.

8. Contact

For shipping or delivery help, email info@shivlingstand.com or call/WhatsApp 7987421672.