Return & Refund Policy

We want genuine delivery or product issues to be resolved fairly. This policy applies to products purchased directly from Shivling Stand.

1. Report Window

Damage, defect, wrong-item, or missing-component claims should be reported within 48 hours of delivery. Please keep the original packaging until the issue is resolved.

2. Evidence Required

Send your order number plus clear photographs and, where practical, an unboxing video showing the outer parcel, shipping label, packaging, product, and issue. This helps us verify transit damage, wrong items, and missing components.

3. Eligible Cases

After review, we may offer replacement, missing-part resolution, store credit, or refund for products that arrive materially damaged, defective, incorrect, or incomplete.

4. Non-Returnable After Use

For hygiene, condition, and resale reasons, products used with water, milk, oil, ghee, kumkum, chandan, flowers, ash, cleaning chemicals, or other pooja substances are generally not returnable unless the issue is a verified defect or wrong item.

5. Size / Compatibility

Please check dimensions before ordering. A product not fitting your Shivling or mandir space is not treated as a manufacturing defect when the delivered measurements substantially match the listing. Unused size-related return requests may be considered case-by-case and may involve return shipping deductions.

6. Normal Material Characteristics

Natural brass oxidation/patina, small polish differences, minor colour variation, and small non-functional finish marks are generally not defects. If you believe the variation is excessive, send photos and we will review it.

7. Return Condition

Any approved return must be securely packed with all original components, accessories, and packaging in substantially the same condition in which it was received, except where the product itself arrived damaged.

8. Refund Timing

Approved refunds are initiated after verification/inspection. Bank or payment-gateway processing may take approximately 5–10 business days after we initiate the refund.

9. Contact

For a return, replacement, or refund request, email info@shivlingstand.com or call/WhatsApp 7987421672.